Frequently Asked Questions (FAQs)
1. Product Overview
What is an automatic baby cradle?
What is an automatic baby cradle?
An automatic baby cradle is a smart, motorized solution that gently rocks or swings your baby to sleep, mimicking the natural motion they love. Designed for comfort and convenience, it offers hands-free support for parents and a soothing, restful experience for babies.
What age group is the cradle suitable for?
What age group is the cradle suitable for?
Sleeping habits can vary significantly from one baby to another, so it’s difficult to specify a fixed age range. However, many of our happy customers use TinyTyke cradles for their children up to 40 months of age. The cradle’s motor is designed to support a weight of up to 20 kg, ensuring both safety and durability.
Are your cradles safe for overnight sleeping?
Are your cradles safe for overnight sleeping?
Yes, our cradles are safe for overnight sleeping. However, we recommend using them for 1–2 hours to help your baby fall asleep, in order to avoid developing sleep dependence. As always, we advise following your pediatrician’s guidance for the best practices suited to your baby’s needs.
2. Features & Specifications
Does the cradle have speed or motion settings?
Does the cradle have speed or motion settings?
Yes, all models are equipped with multiple swing speed settings. For optimal safety and performance, customers are advised to set the swing speed to approximately half of the weight placed inside the cradle. Additionally, select models include built-in Bluetooth for music playback and timer functions to enhance convenience and user control.
How many metres long is the wire of the speed controller (adaptor)?
How many metres long is the wire of the speed controller (adaptor)?
The speed controller extends over a total length of 4 meters, which is achieved by combining two sections, each 2 meters in length.
Can the cradle be controlled remotely?
Can the cradle be controlled remotely?
Yes, certain models are available with remote control functionality or mobile app integration for added convenience and ease of use. (Need to 'add TinyTyke Mobile App' feature at the time of ordering)
3. Safety & Standards
What safety features are built into the cradle?
What safety features are built into the cradle?
All of our cradles are powered by a maximum of 25 volts DC, which is equivalent to the power output of a standard mobile charger. This design ensures zero risk of electrical shock, guaranteeing that the cradle is completely safe for your baby.
Are the materials used baby-safe?
Are the materials used baby-safe?
We are committed to your baby’s safety and comfort by using premium, high-quality fabrics, non-toxic paints, and hypoallergenic materials. These carefully selected materials are designed to provide a safe and gentle environment, ensuring that your baby enjoys both comfort and peace of mind.
4. Installation & Maintenance
Is the cradle easy to assemble?
Is the cradle easy to assemble?
Each cradle is accompanied by a detailed, step-by-step instruction manual, ensuring that assembly is straightforward and can be completed in under 15 minutes. No additional tools or assistance are required, making it easy for anyone, including a single individual, to assemble independently.
I am confused about where to insert the pipe kit in my Square Hammock with Pipe Kit. What should I do?
I am confused about where to insert the pipe kit in my Square Hammock with Pipe Kit. What should I do?
We understand that assembling the pipe kit for your Square Hammock can be a bit confusing at first. To assist you with a clear and step-by-step visual guide, we have prepared a detailed video tutorial.
📺 Please refer to our official guidance video for proper pipe kit installation:
🔗 Watch the Installation Video on YouTube
⚠️ Important Reminders:
Always assemble the hammock on a flat and stable surface.
Ensure that all pipe connections are firmly locked into place.
What regular checks are required for safety purposes?
What regular checks are required for safety purposes?
Regularly check all joints and fasteners for stability and safety, especially before each use.
How do I clean the cradle?
How do I clean the cradle?
The fabric components are removable and suitable for hand washing, allowing for easy maintenance and hygiene. The motor and frame can be cleaned by wiping with a soft, dry or slightly damp cloth.
What if I got any damaged or missing part?
What if I got any damaged or missing part?
"Procedure for Reporting Damaged or Missing Products
To ensure a smooth and efficient resolution process, please follow the steps below if you receive a damaged or incomplete delivery:
Timely Reporting: Any issues related to damaged or missing products or parts must be reported within 48 hours of delivery.
Unboxing Video Requirement: At the time of delivery, please record a clear unboxing video. This video should capture the condition of the outer packaging, the process of unpacking, and any visible damage or missing components.
Submit the Video: Share the recorded unboxing video with our customer support team as soon as possible. This footage is essential for us to validate and process your claim efficiently.
Quick Resolution: Adhering to this procedure enables us to resolve your concern promptly and fairly. We sincerely appreciate your understanding and cooperation."
What if the cradle malfunctions?
What if the cradle malfunctions?
If you experience any malfunction with your cradle, please contact our customer support team on 📩 customercare@tinytykebaby.com or 📞 +91-9081810122 or 📞 +91-9081810117. We provide repair or replacement services in accordance with the terms of our warranty policy.
5. Proper Swinging Motion
My automatic cradle is not giving proper swinging motion. What should I do?
My automatic cradle is not giving proper swinging motion. What should I do?
If your automatic cradle is not providing the expected swinging motion, please follow the instructions below carefully to ensure proper setup and operation:
1. Ensure Minimum Weight is Applied
The automatic swinging function will not operate correctly without sufficient weight inside the hammock.
Please place a minimum of 3 kg weight (e.g., the baby or equivalent) inside the cradle to activate the swing mechanism.
The motor is designed to detect weight before initiating any movement for safety and efficiency.
2. Follow Proper Speed Adjustment Procedure
Avoid setting the swing controller knob directly to the maximum speed. Instead:
Start from the lowest speed setting (Which is 0).
Allow the cradle to remain at each speed level for at least 10 seconds before increasing to the next.
This gradual increase ensures a smooth and stable swinging motion.
⚠️ Important: Do not assume or estimate the speed levels based on observation alone. Always follow the suggested speed settings for optimal performance.
3. Refer to the Swinging Motion Table
The cradle comes with a Swinging Motion Reference Table to help you set the correct motion level based on the baby’s weight and comfort.
Please consult this guide when adjusting the swing settings.
Ensure all fasteners are properly tightened before every use.
Regularly inspect the cradle for any loose parts or abnormalities.
A secure and stable setup is essential for the safe operation of the automatic swing.
How can I achieve the optimum swing speed in my TinyTyke Automatic Cradle?
How can I achieve the optimum swing speed in my TinyTyke Automatic Cradle?
To ensure your TinyTyke Automatic Cradle delivers the best swinging motion for your baby, it's important to follow a gradual speed adjustment process based on your baby's weight. Below is a step-by-step guide to help you achieve the optimum swing speed safely and effectively.
✅ Step-by-Step Instructions to Start the Swing Motion
Assuming your baby weighs approximately 6 kg, please follow these instructions:
Start with the speed knob at 0.
This is the default position. Ensure the cradle is powered on and the baby is securely placed in the hammock.
Gradually increase the speed in intervals:
Turn the speed knob from 0 to 1 → Wait for 10 seconds.
Turn the knob from 1 to 2 → Wait for 10 seconds.
Turn the knob from 2 to 3 → Wait for 10 seconds.
⏱️ This gradual adjustment allows the motor to stabilize and deliver smooth motion based on the weight inside the cradle.
For a baby weighing 6 kg, you will typically get maximum and comfortable swinging motion at speed level 3.
🔁 General Swinging Principle
You can achieve full swing motion at half the baby's weight.
For example, the cradle may begin to swing effectively even with a minimum of 3 kg weight inside. However, optimum motion is experienced when proper speed settings are followed according to the baby's actual weight.
▶️ Need Visual Help?
Watch our Step-by-Step Swing Guide Video for a visual demonstration:
📺 Watch Now
⚠️ Important Tips
Never rotate the speed knob directly to the maximum speed.
Always increase the speed gradually, allowing 10 seconds at each level.
Ensure the baby is securely positioned and all fasteners are properly tightened before activating the swing.
6. Purchasing & Delivery
Where can I purchase your products?
Where can I purchase your products?
Our cradles are available for purchase through our official website, on major e-commerce platforms such as Amazon, eBay, and FirstCry, as well as through selected retail partners.
Do you offer international shipping?
Do you offer international shipping?
Yes, we do offer worldwide shipping. For information regarding international shipping charges or any additional assistance, please contact our customer care team at +91 90818 10117.
Can I track my order?
Can I track my order?
Yes, once your order has been processed and dispatched, we will provide you with complete shipping and tracking details via Whats app message, email or SMS. This information will allow you to monitor the status and estimated delivery of your order ensuring a transparent and hassle-free shopping experience.
7. Warranty & Support
Do your cradles come with a warranty?
Do your cradles come with a warranty?
Yes, if you choose to add a warranty to your order, we offer comprehensive coverage that includes a 6-month warranty for the motor mechanism and a 12-month warranty for the adapter. This warranty ensures protection against any manufacturing defects and provides you with peace of mind regarding the reliability and durability of key components. Please check individual product pages or packaging for warranty information.
What does the warranty cover?
What does the warranty cover?
"The warranty covers repair or replacement of the affected electronic components, specifically the motor mechanism and adapter, at our service facility. This includes the repair charges or replacement of the faulty part, as applicable. Please note that the warranty applies exclusively to electronic parts and does not extend to physical or cosmetic damage caused by misuse or external factors.
For complete terms and conditions, we encourage you to refer to our Warranty Policy page."
⚠️ Important Notes
"1. Do not attempt repairs or open the motor casing — this will void your warranty.
Contact us before returning any item to ensure a smooth and covered claim.
2. If you decide not to proceed with the repair after inspection, a processing fee of ₹200 + courier charges for returning the product will be applicable."
How do I contact customer support?
How do I contact customer support?
For any inquiries, support, or assistance, you can reach out to us via email at customercare@tinytykebaby.com or contact our customer care team by phone at +91 90818 10117 or +91 90818 10122. Our team is available to help with product information, order updates, warranty support, and general questions to ensure a smooth and satisfying experience.
What is your return policy?
What is your return policy?
"We accept returns within 7 days from the date of delivery if your baby is not adapting to the product or if you find that the cradle is not suitable for your child. Our goal is to ensure both baby and parent satisfaction, and we understand that individual needs may vary.
To initiate a return, the product must be in its original condition, along with all accessories and packaging. For detailed guidelines and conditions, please refer to our Return Policy page for return charges."
8. B2B & Bulk Orders
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Yes, we offer special pricing and customized solutions for bulk or wholesale orders. Whether you're a retailer, distributor, or institution, our sales team will be happy to assist you with exclusive discounts, volume-based pricing, and tailored support to meet your specific requirements.
For inquiries, please contact our sales team directly at merchant@tinytykebaby.com or call us at +91 90235 98744.
Can I become a distributor or reseller?
Can I become a distributor or reseller?
A:Yes, we actively welcome distribution and partnership opportunities with businesses that share our commitment to quality and customer satisfaction. If you are interested in becoming a distributor, please fill out the distributor inquiry form available on our website, or contact our sales team directly at merchant@tinytykebaby.com .
Our team will review your inquiry and get in touch to discuss potential collaboration, pricing, and partnership benefits.
